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USEFUL INFORMATION

Delivery and return

Delivery

UpCouture ships the UpCouture products in all the countries which are on the list as "Delivery address" when placing an order. If you wish the products to be delivered in a country other than those on the list, please write us an email at contact@upcouture.com. UpCouture ships the goods within 7 business days after you've placed your order - unless you see a red message indicating that the chosen design/color/size will be shipped within 14 days. Delivery time as such will depend on your country of residence.

When you order online, you will receive an email confirmation of your order, with the description of the products you've ordered and the total amount of your purchase. If the e-shop indicates "free shipping" (standard in our boutique), you will have no shipping fees to pay.

If you pay on our website an amount "excluding tax", ie if your delivery address is outside of the EU, Tten you may have taxex to pay upon receipt according to the rules of the country where the goods are shipped.

You can track your order status at any time through your account.


Return and Exchange

It is important that you keep the invoice or delivery slip of your order, which must be returned together with the return package. 

You may return or exchange your order within 30 days of receipt of your package, in according with the General Terms and Conditions (available in the footer of our website).

For exchanges, please indicate on the form, the items you are returning and the items you Would like to order INSTEAD, and mark "for exchange". Please return the items in original condition, undamaged and with their complete package.

For returns, please indicate the items you are returning, the reason, and that you ask for a refund. Please return the items in their original package, undamaged and complete.

We will exchange your order within 7 days upon receipt of your package.

You may send the package through post or any other means to our office UpCouture SAS, 27, rue du Chemin Vert, 75011 Paris.

Return costs are to be bound by you.


Refund

UpCouture will refund any due amount within 7 days upon receipt of your returned Up T-shirt.